Deep Clone attachments can not be cloned for some customers

Incident Report for codefortynine

Resolved

This incident has been resolved.

Posted Feb 05, 2021 - 18:22 UTC

Monitoring

We've implemented the proposed workaround by Atlassian while they continue to fix the root cause.

Posted Feb 05, 2021 - 17:32 UTC

Update

It has just been posted on the Atlassian status page as well: https://developer.status.atlassian.com/incidents/8mwl9wfjcdn8

Posted Feb 05, 2021 - 14:38 UTC

Update

The issue was escalated by Atlassian and they're actively investigating.

Posted Feb 05, 2021 - 13:24 UTC

Identified

We have confirmed the issue with other app developers. It seems to be an issue with Jira itself.

We have alerted Atlassian about the issue and hope it gets escalated and fixed by Atlassian very soon.

Posted Feb 05, 2021 - 12:34 UTC

Investigating

We are currently investigating this issue.

Posted Feb 05, 2021 - 12:33 UTC

This incident affected: Deep Clone for Jira App.