Identified -
Atlassian is actively working to resolve the issue.
May 12, 13:36 UTC
Investigating -
We are currently experiencing delays in Jira events, which are causing the following apps to process changes more slowly than usual. We have notified Atlassian and are waiting for their response.
May 12, 12:06 UTC
Identified -
Atlassian is currently working to clear the backlog that led to the event delays.
May 11, 14:01 UTC
Update -
We are continuing to investigate this issue.
May 11, 12:14 UTC
Investigating -
We are currently experiencing delays in Jira events, which are causing the following apps to process changes more slowly than usual. We have notified Atlassian and are waiting for their response.
May 11, 09:32 UTC
Resolved -
We are not seeing any more errors related to this incident.
May 8, 13:30 UTC
Monitoring -
For some clients who have newly installed our apps today, we observe problems in accessing Jira Rest APIs, which might make the newly installed app dysfunctional. We assume that this is related to Atlassian's incident and installation not having been propagated through the Atlassian systems yet: https://developer.status.atlassian.com/incidents/ly001pq2cb11
According to Atlassian, the underlying has been fixed, but processing the backlog of work might still take some time. Please follow the Atlassian Incident for updates.
May 8, 11:11 UTC
Resolved -
This incident has been resolved.
May 8, 12:35 UTC
Monitoring -
Atlassian stated: The underlying issue in public infrastructure which affected asynchronous event processing has been mitigated and all the affected services are recovering... We expect the event processing to recover for the app soon as well.
May 8, 07:39 UTC
Investigating -
We are currently experiencing delayed Jira Events that impact External Data for Jira Fields to process changes slower than usual. We are seeing delays from 3 up to 60 minutes.
May 8, 05:00 UTC
Identified -
Atlassian confirmed that the incident has been identified, and their engineering team is actively working to resolve the issue.
Apr 29, 16:00 UTC
Update -
We are continuing to investigate this issue.
Apr 29, 12:45 UTC
Investigating -
We are currently experiencing delayed Jira Events that impact multiple apps to process changes slower than usual. We are seeing delays from up to 30 minutes, mainly in the EU region. The affected apps are:
- Comment Custom Fields for Jira - Comment History Logs for Jira - Version Sync for Jira - Dynamic Custom Fields for Jira - Snipe-IT for Jira - Merge Agent for Jira
We are working closely with Atlassian to get this delayed processing resolved.
Apr 29, 12:44 UTC
Resolved -
This incident has been resolved.
Apr 29, 06:33 UTC
Monitoring -
Atlassian confirmed that the events are no longer delivered with a delay.
Apr 29, 05:57 UTC
Identified -
We are currently experiencing delayed work item update events that impact multiple apps to process changes slower than usually. We are seeing delays from up to 20 minutes. The affected apps and workflows are: * Deep Clone and the delayed processing of work item post functions * External Data and the delayed update of dependant fields