Missing subtasks when cloning work items from team-managed projects

Incident Report for codefortynine

Resolved

This incident has been resolved.
Posted Apr 08, 2025 - 23:52 UTC

Monitoring

We have deployed all workarounds and are monitoring the results.
Posted Apr 08, 2025 - 09:24 UTC

Update

We have deployed a workaround for Single Clone and are continuing work on a workaround for cloning multiple issues.
Posted Apr 07, 2025 - 10:45 UTC

Update

Atlassian is working on a fix for this issue and is planning on releasing it next week.
Posted Apr 04, 2025 - 16:53 UTC

Identified

In some Jira instances, Deep Clone does not retrieve the subtasks of work items from team-managed projects, resulting in those subtasks not being cloned. This issue is caused by a recently discovered bug in the Jira Cloud API: https://jira.atlassian.com/browse/JRACLOUD-93929.

We are currently implementing a workaround in Deep Clone for Jira to address this problem.
Posted Apr 04, 2025 - 11:38 UTC
This incident affected: Deep Clone for Jira App.
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